1. Support channels
- General support: info@negusoaicareerhub.ie — the fastest way to reach us.
- Privacy & GDPR: privacy@negusoaicareerhub.ie
- Legal enquiries: legal@negusoaicareerhub.ie
- Security reports: security@negusoaicareerhub.ie
- In-app chat: bottom-right corner of every page (business hours).
- Partnerships & press: founder@negusoaicareerhub.ie
2. Business hours
Monday to Friday, 09:00 – 18:00 IST (Ireland). Requests outside these hours are answered on the next business day.
3. Response times
- General questions: within 1 business day.
- Payment or booking issues: within 4 business hours.
- Security reports: within 2 business days (see Security).
- GDPR data-subject requests: within 30 days (GDPR Art. 12).
4. Escalation
If a ticket has not been resolved within the times above, reply to the email thread with "Escalate" in the subject line. Unresolved matters after that reach the founder directly.